Quality Control Objectives & KPIs

Our commitment is measurable. We aim for excellence in every batch, ensuring your brand's reputation.

• Ensure products strictly comply with **Client Technical Specifications** and all relevant **Industry Standards**.
• Achieve a **Defect Rate (DFR) ≤0.8%** in production processes.
• Maintain a **Customer Complaint Rate ≤0.5%**.
• Establish a **Fully Traceable Quality Management System** across the entire workflow.

🌟 Why Partner with GMT Pet? Our QC Advantages

• ✅ **6 Quality Gates:** Covering Incoming, In-Process, Finished Goods, Outgoing, Testing, and Traceability.
• ✅ **Data-Driven Control:** Real-Time Dashboard System + Client-Exclusive Quality Portal.
• ✅ **Expert Team:** 8% of total staff are Certified QC personnel, including dedicated Quality Engineers (QEs).
• ✅ **Standard System:** ISO 9001 Certified + Client-Specific Quality Plans.

Process-Wide Quality Control Gates

1. Incoming Material Quality Control (IQC)

• Verification against Material Specifications & **AQL Sampling (MIL-STD-105E)**.
• On-Machine testing for critical components (e.g., electronic parts for **smart pet feeders**).
• Isolation and return/exchange procedures for non-conforming materials.

2. In-Process Quality Control (IPQC)

• **First Article Inspection (FAI)** (per batch/after line change).
• Patrol Inspection Frequency: **1-hour** interval at critical workstations, 2-hour at general stations.
• Use of **Statistical Process Control (SPC) Charts** to monitor critical process parameters (e.g., welding strength on **pet cages**).

3. Finished Goods & Outgoing Quality Control (FQC/OQC)

• **100% Functional Testing** + Full Visual Inspection.
• Sampling of packaging (including labels, manuals, accessories).
• Bulk Pre-shipment AQL Sampling **(MAJ: 0.65, MIN: 1.5)**.

4. Reliability and Validation Testing

Conducted in our dedicated Testing Lab, ensuring product longevity and safety (relevant for **pet toys** and **grooming tools**):

• **Environmental Testing:** High/Low-Temperature Cycling, Humidity Resistance, Drop Test.
• **Life Cycle Testing:** Continuous Running Test, Switch Fatigue Test.
• **Chemical Testing:** RoHS/REACH compliance for hazardous substances.

📖 Core Quality Management System & Protocols

Documented Control System

Includes Quality Manuals, Standard Inspection Procedures (SIP), Work Instructions (SOP), and Client-Specific Quality Plans.

Non-Conforming Product Control

• Isolation Zone Management & Material Review Board (MRB).
• **8D Report System** implementation (activated within 24 hours of customer complaint).

Continuous Improvement & Audit

• Monthly Quality Meetings (analyzing TOP 3 defects for continuous improvement).
• Annual Process Audits and **ISO 9001** System Review.
• **Supply Chain Collaboration:** On-site audits and quarterly quality scoring for key vendors.